Run as a Product: observability and incident visibility

Most platform initiatives stop at delivery. The hard part is operating at scale: SLOs, incidents, drift, and clear signals—packaged as reusable capabilities.

Platform Engineering isn’t “CI/CD automation”.

At scale, the cost sits in the run:

incidents handled differently by every team,
dashboards rebuilt over and over,
missing shared signals,
operational knowledge stuck in tribal Slack threads.

The missing piece: operational standardization

Standardizing delivery without standardizing operations creates an asymmetry:

you ship faster,
but you operate with the same chaos.

In a DevSecOps world, operating is part of the path.

What a run-capable golden path can include

When a golden path is treated like a product, it should bundle:

observability signals (DORA metrics, SLO tracking),
incident visibility and correlation with deployments/runs,
drift detection signals,
governance evidence (auditability, exports) and approval gates for sensitive actions.

Why this reduces tickets

When run is standardized:

developers don’t rediscover the same operational decisions,
SRE/Ops teams stop answering the same questions,
incidents become easier to diagnose.

This is how “platform work” translates into measurable outcomes.

Conclusion

Treat the run as part of the platform product. Make it consumable via golden paths, not scattered docs.

Want to see this operational approach in action? Browse our use cases.

Ready to go deeper: read the doc Run & Operations or request a demo.